Disclosure based on the Act on Specified Commercial Transactions (Japan)
| 販売業者 / Seller | Bittoku (ビットク) |
|---|---|
| 運営責任者 / Representative | Jerry David Chan |
| 所在地 / Address | Available upon request. Please contact us by email and we will disclose our address without delay. ※ お問い合わせいただければ遅滞なく開示いたします。 |
| 電話番号 / Phone | Available upon request. Please contact us by email and we will disclose our phone number without delay. ※ お問い合わせいただければ遅滞なく開示いたします。 |
| メールアドレス / Email | [email protected] |
| サービス内容 / Service | Ex-Machina is an AI companion subscription service. Users create a personalised AI agent with a custom personality that can be accessed via Telegram, Discord, and other messaging platforms. |
| 販売価格 / Pricing |
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| 追加費用 / Additional Charges | Depending on your plan, overflow usage beyond your monthly message allowance may incur additional charges at the rate shown on your plan details page. No hidden fees beyond the stated subscription price. |
| 支払方法 / Payment Methods | Credit card (Visa, Mastercard, American Express, JCB) via Stripe. |
| 支払時期 / Payment Timing | Payment is charged at the start of each billing period (monthly or annually). For annual plans, the full annual amount is charged upfront. |
| サービス提供時期 / Service Delivery | Access to the service is provided immediately upon completion of registration. Paid features are unlocked immediately upon successful payment. |
| 動作環境 / Operating Environment | An internet connection and a supported messaging application (Telegram, Discord) or web browser are required. No dedicated software installation is needed. |
| 返品・キャンセルについて / Cancellation & Refunds | Subscriptions can be cancelled at any time from the billing page in your dashboard. Cancellation takes effect at the end of the current billing period — you retain full access until then. Due to the digital nature of the service, refunds are not provided for partial billing periods already paid. If you believe you were charged in error, please contact [email protected] within 14 days and we will review your case. ※ デジタルサービスの性質上、既にお支払い済みの期間の返金はお受けできません。 ご請求に誤りがあると思われる場合は14日以内にご連絡ください。 |
Last updated: March 2026